Submission programs (Write, Explain, Confess)
Three front doors into the Mailbox. Operators rarely “moderate” these forms directly in this hub, but you must know what users were told—especially when they ask about off-site use, deletion, or consent.
Why it matters for media@: A creator quoting a letter may trigger a writer to ask “I never agreed to YouTube.” Your answer is grounded in Terms, Media Policy, and what appears above submit on each flow.
What each route is (plainly)
- Write — Standard letter to the Mailbox.
- Explain — Structured explanation-style submission.
- Confess — Confession-style submission.
Exact UX copy can change; before you quote a line in email to a user, open the live page and verify.
Disclosure pattern (media + terms)
Flows include a short disclosure before first submit: users are pointed to Terms and Media Policy so off-platform use is not a surprise. If a writer says they “did not see it,” treat it as support empathy + link the current pages—do not argue; escalate patterns to the product owner if disclosures break.
When users email the wrong desk
- “Remove my letter” → usually support@ or the process described in Terms/Privacy; if an active media approval exists, media ops may need to coordinate.
- “A YouTube channel read my letter” → if they are reporting harm or identifying content, safety@; if they are asking about licensing, media@ may already hold the approval thread—check before contradicting.
Deep links for writers
Submission details and Consent explained help good-faith questions. Pair with Privacy when the worry is data, not republication.