DN Ops Dear Nobody

Internal · Team onboarding

Dear Nobody ops hub

Media licensing (Tier A/B), inquiry routing (support / safety / media), trust & safety orientation, and public-page references—one place to train a new teammate or refresh process.

Not legal advice. Operators only. Counsel should bless enforcement and commercial deals. noindex is not access control—treat like an internal wiki URL.

If you are new here

Day 1 (~1 hour): (1) Where mail should land, (2) Public site map, (3) Media onboarding or Trust & safety ops depending on role, (4) Escalation matrix—fill in names. Then shadow live threads before answering alone.

Start here

Media · Day 1

Media onboarding

Mission, tools, Tier A vs B, happy path, first week, email voice, when things break.

Approvals & media@ Examples

Playbooks & scenarios

Worked fictional threads: Tier A, sponsors, Patreon gray zone, deletion, DMCA, bad replies, research.

Compare real mail Language

Glossary

Shared definitions: non-commercial, stewardship, 14-day window, Tier A/B, addresses.

Same vocabulary

Routing, escalation & routine

Inbox

Where mail should land

media@ vs support@ vs safety@; law enforcement pointer; wrong-desk redirects.

Triage Roles

Escalation matrix

Scenario → first responder → escalate; fill in counsel, T&S, engineering.

Template — customize Habits

Weekly ops routine

Queue sweep, Drive hygiene, deletion cross-check, safety backlog.

Cadence

Site & submissions context

Reference

Public site map (operators)

Legal, trust, crisis, submissions—canonical URLs to paste in replies.

/terms /guidelines /crisis … Product

Submission programs

Write, Explain, Confess; disclosures; when users conflate support and media.

Writer-facing context T&S

Trust & safety orientation

safety@ habits, guidelines, crisis resources, overlap with media.

Not a crisis service Routing

Research vs creator media

Academic path vs Tier A/B; what not to send; link Terms § 6.3.

Avoid wrong template

Media — reference & checklists

Tier A

Standard collaboration checklist

Seven gates; one No → Tier B.

DEAR_NOBODY_TIER_A_CHECKLIST.md Governance

Decision log

Edge approvals, denials, DMCAs, revocations.

DEAR_NOBODY_DECISION_LOG.md SOP

Letter deletion × approval

Cross-check; same-day media@ notice.

DEAR_NOBODY_DELETION_CROSSCHECK_SOP.md Enforcement

DMCA filing checklist

Pre-check, filing, post-filing; pair with notice template.

DEAR_NOBODY_DMCA_FILING_CHECKLIST.md

Media — templates & enforcement

Template

Tier A approval email

Scoped license; magic reply; media@ only.

DEAR_NOBODY_TIER_A_APPROVAL_EMAIL_TEMPLATE.md Enforcement

DMCA notice template

Platform filing; counter-notice → counsel.

DEAR_NOBODY_DMCA_NOTICE_TEMPLATE.md Tier B

Tier B approval email

Commercial track; counsel-approved reply language; not Tier A.

DEAR_NOBODY_TIER_B_APPROVAL_EMAIL_TEMPLATE.md

Media — infrastructure & evidence

Full reference

Drive & Sheets — deep dive

Folder tree, each file’s source (mail vs operator), workbook tabs, every column, status values, lifecycle.

Setup bible Evidence

Google Drive — Media Approvals

Folder tree, artifacts, naming.

DEAR_NOBODY_MEDIA_APPROVALS_DRIVE.md Setup

media@ inbox

DNS, send-as, hygiene.

DEAR_NOBODY_MEDIA_INBOX_SETUP.md Optional

Internal tracker (Sheet)

Columns and statuses.

DEAR_NOBODY_OPTIONAL_TRACKER_SHEET.md

Commercial track (Tier B)

Tier B

Commercial partnership handoff

Triggers, first response pattern, evidence, why not to misuse Tier A template.

Ops — counsel drafts agreement Template

Tier B approval email (when counsel clears)

Script review, final approval, separate agreement pointer—download .md.

DEAR_NOBODY_TIER_B_APPROVAL_EMAIL_TEMPLATE.md
Legal

Counsel handoff

ToS 6.8, Media Policy, templates, open items.

DEAR_NOBODY_COUNSEL_HANDOFF.md